SHIPPING

How much is shipping?

  • We have a standard global shipping fee of $8.95 USD.
  • We also offer express global shipping for $12.95 USD.

Do you ship internationally?

  • Yes we ship anywhere in the world. All orders come with insured shipping and a tracking number.

  • Please note that we do NOT ship to P.O. Boxes, Territories & Minor Outlying Islands and Military addresses (APO, FPO, DPO). 

    How do I track my package?

    • You will receive an email with your order tracking number once your order is dispatched. If you haven't received that email 5 days after placing your order, please email us at support@gromoto.com.

    How long does it take for an order to arrive?

    • It normally takes 3-5 business days for orders to be processed and 2 weeks for orders to be delivered after dispatch (if you choose Standard Tracked Shipping).
    • For Express Tracked Shipping, it takes 5 to 7 days for orders to be delivered after dispatch.
    • UPDATE: Please note that due to COVID-19, our shipping partners are currently experiencing delays. We appreciate your patience.

    Where do you ship from?

    • We currently ship all orders from our warehouse in China.

      DUTIES & IMPORT TAXES

      • Please note that we are not responsible for any duties and/or import taxes that you may be subjected to. Customs policies vary widely from country to country. Please contact your local customs office for any information about customs policies that apply in your country. 

      • We do not take any responsibility for any additional charges for customs clearance, import duties or local taxes and we have no control over what they may be. Duties and taxes if applicable are the customer's responsibility and refunds will NOT be issued if you choose not to pay the charge.

      RETURNS & EXCHANGES

      STILL HAVE QUESTIONS?

      • Sure, no problem! Just email us at support@gromoto.com and we'll get back to you right away.